HardSoft | Support and Help

Frequently Asked Questions

Will I receive a loan machine while my device is being repaired?

Yes, but please note, loans are chargeable for insurance repairs at £85 + VAT.

How long will my repair take?

On average please allow two weeks (14 days)

Can you collect my device from outside the UK?

No, sorry. We can only arrange collection from a UK address.

You have requested I remove FMIP from my Apple device before arranging repair - Can you do this for me?

No, sorry. This is a security feature that only the user of the device can remove by accessing their iCloud account and deactivating/removing the device.

How to

How do I check the status of my repair?

Sign into the Support page by clicking My Tickets at the top and this page. Once you have opened your repair ticket, the device repair status can be found on the left-hand side.

How do I log a support request for a faulty device?

Simply drop an email to support@hardsoft.co.uk or press the Click to Start Support button above.

How do I get support for devices which are not supplied by HardSoft or are over three years old?

We offer support plans for any device including devices not from us. Contact acn@hardsoft.co.uk for more information.

How do I enroll devices into Apple Business/School Manager?

If they were purchased via an Apple Authorised reseller, or Apple directly, they will be able to enroll the devices for you. HardSoft is also able to enroll the devices it provides.

You can also enroll devices which do not meet the requirements above, however, you may be limited to certain devices. Click here to learn more about device enrolment.

How do I increase the size of my Outlook 365 mailbox?

If your standard 50gb mailbox is full you can either opt to clear up old emails or upgrade your license to Microsoft Office 365 E3 which allows up to 100GB of storage.

To do this please contact your Account Manager or email sales@hardsoft.co.uk